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Didn't see what you want?

We understand that finding the perfect piece of jewelry can be a daunting task. That's why we want our customers to know that if they're looking for a specific piece of jewelry, we can help them source it. Whether it's a particular style, gemstone, or metal type, our team is committed to helping you find exactly what you're looking for. Just let us know what you have in mind and we'll work to locate it for you. With our vast network of suppliers and manufacturers, we're confident that we can find the perfect piece to suit your individual taste and budget. So, if you're searching for something specific, don't hesitate to reach out to us for assistance.

  • Refund policy

    At Gia's Jewelry, we strive to provide the best possible customer service and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, please do not hesitate to contact us.

    To initiate a return or exchange, please contact us through our Contact Us page within 30 days of the purchase date. Please include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange or use the easy self return option buy clicking here https://shopify.com/73161474350/account

    We will respond to your request within 1-2 business days with instructions on how to proceed. Please note that the item(s) must be in its original condition and packaging, with all tags attached.

    If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide you with a prepaid shipping label to return the damaged or defective item(s) to us and replace the item at no cost to you.

    If you have any questions or concerns about our refund policy, please do not hesitate to contact us through our Contact Us page. We are here to assist you and ensure your satisfaction with your purchase.

  • Privacy policy

    At Gia's Jewelry, we understand the importance of privacy and the protection of personal information. This Privacy Policy outlines our policies and practices regarding the collection, use, and disclosure of personal information.

    1. Collection of Personal Information We may collect personal information from you when you interact with us, such as when you purchase our products, register for an account, sign up for our newsletter, or contact us for customer support. The types of personal information we may collect include your name, email address, phone number, shipping and billing address, payment information, and order history.
    2. Use of Personal Information We use the personal information collected for the following purposes:
    • To process and fulfill your orders, including processing payments and shipping your products.
    • To provide you with customer support and respond to your inquiries.
    • To send you marketing communications, such as newsletters and promotional offers.
    • To improve our products and services, such as by analyzing customer behavior and preferences.
    • To comply with legal and regulatory requirements.
    1. Sharing of Personal Information We do not sell or rent your personal information to third parties. However, we may share your personal information with the following types of third parties:
    • Service providers who assist us with processing orders, providing customer support, or delivering marketing communications.
    • Legal authorities, if required by law or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a legal process.
    1. Security of Personal Information We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures, such as encryption and firewalls, to protect your personal information.
    2. Retention of Personal Information We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
    3. Your Rights You have certain rights regarding your personal information, including the right to access, correct, or delete your personal information. You may also have the right to object to or restrict the processing of your personal information, or to request that your personal information be transferred to another party. To exercise these rights, please contact us using the contact information provided below.
    4. Changes to this Privacy Policy We may update this Privacy Policy from time to time. If we make significant changes to this policy, we will notify you by email or by posting a notice on our website.
    5. Contact Us If you have any questions or concerns regarding this Privacy Policy, please contact us by using the contact page.
  • Terms of service

    Welcome to Gia's Jewelry! By using our website or purchasing our products, you agree to the following terms and conditions:

    1. Intellectual Property: All content on our website, including but not limited to text, graphics, logos, images, and videos, is the property of Gia's Jewelry and is protected by United States and international copyright and trademark laws. You may not reproduce, modify, or distribute any content without our prior written consent.
    2. Products and Pricing: We make every effort to accurately display our products and pricing on our website. However, we reserve the right to modify or discontinue any product or pricing at any time without prior notice.
    3. Payment and Shipping: We accept payment through our secure payment gateway and offer free shipping on all orders. We will make every effort to ship your order within 2-3 business days after receipt of payment. Please note that we are not responsible for any customs fees or import taxes that may be incurred on international orders.
    4. Returns and Exchanges: We offer a 30-day return policy on all purchases. The item(s) must be in its original condition and packaging, with all tags attached. Please see our Refund Policy for more information.
    5. Indemnification: You agree to indemnify and hold Gia's Jewelry and its officers, directors, employees, and agents harmless from any claim, demand, or damage, including reasonable attorneys' fees, arising out of your use of our website or products.
    6. Limitation of Liability: In no event shall Gia's Jewelry be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products.
    7. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflicts of law provisions.
    8. Changes to Terms and Conditions: We reserve the right to modify these Terms and Conditions at any time without prior notice. Your continued use of our website or products constitutes your acceptance of any changes.

    If you have any questions or concerns about our Terms and Conditions, please contact us through our Contact Us page.

  • Shipping policy

    At Gia's Jewelry, we want to ensure that our customers receive their orders in a timely and efficient manner. Please read our shipping policy below for more information:

    1. Processing Time We strive to process all orders as quickly as possible. Orders are typically processed within 1-2 business days of receipt. Please note that processing times may be longer during peak periods, such as holidays.
    2. Shipping Methods and Timeframes We offer several shipping methods to accommodate our customers' needs, including standard shipping and expedited shipping. The shipping timeframes for each method are as follows:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days

    Please note that shipping timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier and your location.

    1. Shipping Costs Shipping costs vary depending on the shipping method selected and the destination of the order. Shipping costs will be calculated and displayed at checkout before you complete your order.
    2. International Shipping We offer international shipping to select countries. Please note that international shipping may take longer than domestic shipping and may be subject to additional customs and import fees. These fees are the responsibility of the customer and are not included in the shipping costs.
    3. Order Tracking Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order on the shipping carrier's website.
    4. Shipping Restrictions We are unable to ship to PO boxes, APO/FPO addresses, or certain international destinations. If you have any questions regarding shipping restrictions, please contact us using the contact information provided below.
    5. Lost or Stolen Packages Gia's Jewelry is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.
    6. Contact Us If you have any questions or concerns regarding our shipping policy, please contact us through the contact page.
  • Need to speak to a human?

    Contact us:

    Email: contact@gias-jewelry.com

    Phone: ‪(847) 794-8771‬ (If no one answers please leave a voice mail and we will return your call in 1-2 business days)